Support options

Across the hundreds of organisations we have worked with, we have recognised one simple truth – no two organisations are exactly the same. 

In reality a 'one size fits all' approach doesn't suit the needs of many systems. Blueprint recognises this and works with clients to create the support service they need. 

Product support - Close to 100 UK organisations choose Blueprint to provide the day to day response service for their SAP BusinessObjects toolset.  Our support team can provide a quick response in most cases and has direct access to the specialist skills when needed - whether that is Blueprint's own consultants or escalation directly to SAP BusinessObjects subject matter experts.

Platform support - It is quite usual for clients to have a heterogeneous technology environment underpinning their data warehouse with software from SAP BusinessObjects, Microsoft and Oracle. Blueprint offers an integrated support service which streamlines the support service, providing a single point of contact for mixed technology environments. 

Solution support - Reliability of the data warehouse platform from data management and integration through to analysis and reporting is fundamental to business intelligence success in the long term. 

Either as an integral part of your team or as an arms length service, our consultants can focus on the quality of output from your data warehouse. Proactive system reviews highlight necessary measures to reduce the risk of problems arising. Clients can choose whether these reviews need to be quarterly or monthly. When issues do occur, Blueprint provides the additional expertise and specific knowledge of your platform to quickly identify the cause to ensure the quality of data output and analysis reporting is restored.